CarePath
An appointment coordination portal that gives service teams a clearer view of bookings and follow-ups.
Seven-week delivery
The challenge
A coordination team receives appointment requests through several channels. Staff reconcile availability manually, and customers need to call again to confirm the next step.
The approach
The solution brings requests, availability, and confirmations into a shared portal. The scope is limited to scheduling and operational coordination; clinical records and diagnostic decisions are outside its scope.
Project scope
- A booking request flow with availability checks.
- Staff scheduling views and role-based access.
- Confirmation and reminder integrations.
- Cancellation and rescheduling workflows.
- A status history for each request.
The outcome
Staff use a single schedule to review requests and follow-ups. Customers receive a clear confirmation state, while cancellations and changes remain visible to the team handling the appointment.
Shared schedule
For the coordination team
Visible status
From request to confirmation
Fewer hand-offs
In the booking journey
What comes next
The next phase focuses on refining the workflow, reviewing provider dependencies, and strengthening access controls as usage grows.
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